Last updated: [date]. This policy explains how Groclean Water Solution Pvt. Ltd. (“Groclean”, “we”) collects and uses personal data when you use groclean.in, contact us, or become a customer. It is written to follow India’s Digital Personal Data Protection Act, 2023.
What we collect
- Enquiries: your name, mobile number, email (optional), what you’re interested in, and your message.
- Customers: your address and installation details, the purifier and plan you have, payments you make, and service visits.
- Website use: basic technical data such as your browser and pages visited, used to keep the site secure and working.
How we use it
- To reply to your enquiry, install and service your purifier, and keep records of payments and visits.
- To send reminders about payments, filter changes and warranty, only if you agree to receive them by email or WhatsApp.
- To meet legal and tax obligations.
We don’t sell your personal data, and we don’t use it for advertising.
Your consent and choices
We ask for your consent when you send an enquiry or sign up for reminders. You can withdraw consent, ask to see, correct or delete your data, or ask us to stop reminders at any time by emailing support@groclean.in or calling +91 79851 26886.
Who we share it with
Only with people who help us serve you, such as a technician visiting your home, and with service providers that run our website, email and messaging, who may only use it for that purpose. We may share data when the law requires it.
How long we keep it
Enquiries are kept for up to 12 months. Customer records are kept while you’re a customer and for as long as tax law requires afterwards.
Keeping it safe
Customer data is stored on our website’s server with restricted access, secure (HTTPS) connections and regular backups.
Contact and grievances
Groclean Water Solution Pvt. Ltd., CP170-1 Viraj Khand, Gomti Nagar, Lucknow 226010. Email support@groclean.in. We’ll respond to privacy requests within 30 days.